You’ve got questions? We love questions!

Explore our FAQ and see if we can erase your question marks


How does the Cleaning Starter Set work?

Fill your reusable spray bottle with 500 ml of tap water and drop two tablets. When the tablets are dissolved, shake the bottle lightly. Now you are ready to clean easily, cheaply and environmentally friendly!

Where can I buy your products?

At the moment we only offer our products on our website. We offer advantageous delivery options throughout Europe that you can easily choose yourself at checkout.

Where are your products manufactured?

To reduce CO2 emissions and promote trade within Europe, we only work with European producers.

How can your products be vegan?

As we do not test our products on animals or use ingredients from animal products, our products are classified as vegan.

Do your products comply with the REACH Regulation?

Of course they do! All our products are produced and tested in Europe to meet all requirements that fall within REACH. We do this so that people and nature in your vicinity will feel good.


When do you send my package?

If we receive your order on weekdays before 12:00, your package will be sent the same day, no matter where it is to go. If the order arrives later than that, it will be sent no later than the next weekday.

When will I receive my package?

Delivery time depends on where your package is sent. Delivery time within Sweden is usually within 3 working days and 4-5 working days within the rest of Europe. For exact delivery times, we refer to more information at checkout.

How do I return my order?

Should you not be satisfied with your purchase, we will make it easy for you to return your goods. Send an email to our support ( and we will help you.

Can I track my package?

After your order is packed, we will send an order confirmation to the e-mail address provided with your purchase. In this email you will find a link where you can follow the package's journey from our warehouse to your home.

How much does the shipping cost?

Within Sweden, we always offer free shipping over $25. If you live in another European country, you will find delivery options and prices for these at checkout before you make your purchase.


What is Heime?

Heime is a brand that offers household products without disposable plastic packaging. Our cleaning tablets are sent without water, which you already have at home, and thus reduce the carbon dioxide footprint generated when the products are sent to your home.

What is Heime's mission?

Our mission is to make it easy for you to shop environmentally friendly and thus pull your straw. Our primary goal is to eliminate disposable plastic from your everyday products by offering cheap, simple and effective solutions that can be reused.


Why are your products better for the environment?

By cleaning with Heime's products, you do not contribute to the mountain of plastic that ends up in our seas and our nature on a daily basis. Due to the weight and volume of our tablets, CO2 emissions are also reduced upon delivery to your home.

Is plastic really a problem for the environment?

Plastic packaging breaks down very slowly in nature and contributes to a number of different dangers for both animals and humans. The pollutants cause microplastics to end up in food and drinking water, which either directly or indirectly end up in our food. We think this is a sufficiently strong argument to reduce the use of disposable plastic.

How do I know you're making a difference?

In the near future, we will launch functions on our website where data is visualized about what Heime, as well as you as a customer, has done for the environment. Feel free to sign up for our newsletter and we will send you an email when this functionality is in place.

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Follow our journey @byheime

Image from Heime's instagram
Image from Heime's instagram
Image from Heime's instagram
Image from Heime's instagram